Support

We help you get unstuck.

Billing, API errors, balance or key questions: write to us and we reply within one business day. Tickets from a signed-in account are fastest because the request history is already attached.

EmailFor anything: billing, refunds, privacy, partnerships.support@model.sale

Ticket from your accountBest for API and billing issues: your requests and payments are attached automatically.Sign in to open a ticket

Service statusIf many requests fail at once, check the live status before writing.Open status page

To speed things up, include

The request ID from the x-model-sale-request-id response header
The model ID and endpoint you called
The HTTP status and error code you received
The approximate time (with time zone) of the request

Never send an API key, password, prompt or response body. If a key was exposed, revoke it in the dashboard first.

Billing and refundsSee the refund policy and how charges are calculated.

API errorsStatus codes and what to do are listed in the API docs.

Setting up a clientStep-by-step setup guides for Codex, Cursor and OpenCode.